Term and Conditions

Welcome to Adventure Paddle Shop! These Terms and Conditions govern your use of our website (www.pelicanonlinestore.com) and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and products are available to customers worldwide, except for certain Asian countries and remote areas as determined by our shipping carriers. By using our site, you confirm you’re at least 18 years old or have parental consent.

1.2 Intellectual Property

All content on our site, including text, graphics, logos, and product designs, is owned by Adventure Paddle Shop or our licensors and protected by copyright laws. You may not reproduce, modify, or distribute any content without our written permission.

2. Products and Services

2.1 Product Descriptions

We offer high-quality paddling gear including:

• Boats, Canoes, and Kayaks
• Paddle Boards and Paddles
• Accessories and Parts
• Sleds for winter adventures

We strive for accurate product descriptions and images, but slight variations may occur. Colors may appear different on various devices.

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we’ll notify you and either cancel that item or offer a suitable alternative.

3. Ordering and Payment

3.1 Placing an Order

When you place an order, you’re making an offer to purchase which we may accept or decline. We’ll send an order confirmation email once we process your order.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We don’t store your full payment details on our servers.

3.3 Pricing

All prices are in USD and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to correct pricing errors.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information once your order ships.

4.2 Shipping Options

We offer:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

Delivery times are estimates and may vary based on location and customs processing.

4.3 International Orders

You’re responsible for any customs duties, taxes, or import fees. We can’t predict these charges or reimburse you for them.

5. Returns and Refunds

5.1 Return Policy

We accept returns of most items within 15 days of delivery if you’re not completely satisfied. To initiate a return:

1. Email us at [email protected] within 15 days
2. Include your order number, product details, and reason for return
3. We’ll provide return authorization and instructions
4. Ship items back to: 18318 Pioneer Dr, Anchorage, US 99577

5.2 Refund Process

After we receive and inspect your return:

• Refunds are issued to your original payment method
• Processing takes 3-5 business days after receipt
• Refunds appear in your account within 5-10 business days

Original shipping fees are non-refundable for orders that qualified for free shipping.

5.3 Non-Returnable Items

For safety and hygiene, we can’t accept returns on:

• Customized or engraved paddles
• Opened safety equipment
• Used water sports gear

5.4 Damaged or Defective Items

If your gear arrives damaged, contact us immediately at [email protected] with photos. We’ll arrange a replacement or refund at no cost to you.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate, complete information when ordering, including shipping address and payment details.

6.2 Return Conditions

Returned items must be:

• In original packaging with tags attached
• Unused and in resalable condition
• Accompanied by the return authorization number

6.3 Prohibited Conduct

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Make fraudulent purchases
• Misuse our return policy

7. Liability Limitations

7.1 Product Use

Our products are designed for recreational use. You’re responsible for:

• Proper use of all equipment
• Following all safety guidelines
• Assessing water and weather conditions

Adventure Paddle Shop isn’t liable for injuries or damages resulting from product misuse.

7.2 Website Availability

We strive to keep our site available but aren’t liable for temporary outages or technical issues beyond our control.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

9. Changes to These Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

10. Contact Us

For questions about these Terms or any other inquiries:

Email: [email protected]
Address: Adventure Paddle Shop, 18318 Pioneer Dr, Anchorage, US 99577