Shipping Policy

At Adventure Paddle Shop, we’re committed to getting your paddling gear to you efficiently and ensuring your complete satisfaction with every purchase. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to get your paddling adventure started:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days delivery after shipment)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days delivery after shipment)

Returns & Exchanges

We stand behind the quality of our paddling gear. If you’re not completely satisfied, you may return most items within 15 days of delivery.

Our Return Process

1. Initiate Your Return
   Email our customer service team at [email protected] within 15 days of receiving your order. Include:
   • Your order number
   • Product name and quantity
   • Reason for return
2. Receive Return Authorization
   Within 1-2 business days, we’ll email you:
   • Return authorization number
   • Shipping instructions
   • Return address (18318 Pioneer Dr, Anchorage, US 99577)
3. Package and Ship Your Return
   Securely package the item(s) in original packaging with tags attached. Include:
   • Return authorization number (clearly visible)
   • Copy of your order confirmation

   Ship using a trackable method and keep your shipping receipt.

4. Refund Processing
   Once we receive and inspect your return:
   • Refund method: Original payment (Visa, MasterCard, JCB, PayPal)
   • Processing time: 3-5 business days after receipt
   • Refund timing: 5-10 business days to appear in your account

Exchange Process

For exchanges, follow the same return process and specify your replacement item in your email. We’ll process the exchange once we receive your original item.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Customized or engraved paddles (from our Paddles category)
• Opened safety equipment (from our Parts category)
• Used water sports gear

Shipping Costs

• Returns: Customer is responsible for return shipping costs
• Exchanges: Customer pays return shipping; we cover shipping for the replacement item
• Original shipping fees are non-refundable for orders that qualified for free shipping

Damaged or Defective Items

If your gear arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund at no additional cost.

Adventure Paddle Shop
18318 Pioneer Dr, Anchorage, US 99577