Welcome to Adventure Paddle Shop (“we,” “our,” or “us”). We’re committed to protecting your privacy while you shop for premium paddling gear. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pelicanonlinestore.com.

1. Information We Collect

To provide you with seamless paddling gear purchases and excellent service, we collect:

  • Personal Information: Name, email address, shipping address, phone number, and payment details when you make a purchase
  • Transaction Data: Purchase history, products viewed, and payment method details
  • Technical Data: IP address, browser type, device information, and operating system
  • Usage Data: Pages visited, time spent on site, and navigation patterns
  • Communication Data: Emails or messages sent to our customer support

2. How We Use Your Information

We use your information responsibly to enhance your paddling adventure shopping experience:

  • Process and fulfill your orders for kayaks, canoes, and paddling accessories
  • Provide secure payment processing through our PCI-DSS compliant systems
  • Offer customer support for your gear purchases
  • Improve our website and product offerings for water sports enthusiasts
  • Prevent fraud and enhance security with our real-time monitoring systems
  • Send order confirmations and shipping updates (no marketing emails unless you opt-in)

3. Data Sharing and Disclosure

We value your trust and only share data when necessary:

  • Service Providers: Payment processors (PayPal, credit card companies), shipping carriers, and IT service providers
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In case of merger, acquisition, or sale of assets

We never sell your personal information to third parties.

4. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your data may be transferred to and processed in the United States, where our servers are located. We ensure all transfers comply with applicable data protection laws.

5. Data Security

Your security is as important to us as the quality of our paddling gear:

  • 256-bit SSL encryption for all data transmissions
  • PCI-DSS compliant payment processing
  • Regular security audits and vulnerability testing
  • No storage of full credit card details on our servers
  • Limited employee access to your personal data

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal information
  • Object to or restrict certain data processing
  • Receive a copy of your data in a portable format
  • Withdraw consent (where applicable)
  • Lodge a complaint with a data protection authority

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies to enhance your shopping experience:

  • Essential Cookies: Required for site functionality and secure checkout
  • Performance Cookies: Help us improve our website for paddlers
  • Analytics Cookies: Understand how customers use our site (Google Analytics)

You can manage cookie preferences through your browser settings.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect data from children.

9. Policy Updates

We may update this policy to reflect changes in our practices. Significant changes will be notified via email or website notice.

10. Contact Us

For privacy-related questions or concerns:
Adventure Paddle Shop
18318 Pioneer Dr, Anchorage, US 99577
Email: [email protected]

Thank you for trusting Adventure Paddle Shop with your paddling adventures!