Welcome to Adventure Paddle Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium paddling gear, global shipping, and customer service. Whether you’re a seasoned paddler or just starting your water adventure, we’re here to help.
About Our Products
What types of watercraft do you specialize in?
We offer a carefully curated selection of premium paddling equipment including kayaks, canoes, paddle boards, and all necessary accessories like paddles and parts. Our products are designed for water enthusiasts of all levels, from serene lake explorers to river adventurers.
How are your watercraft packaged for shipping?
Every watercraft is meticulously prepared at our Anchorage flagship store with:
– Custom foam padding for maximum protection
– Weather-resistant packaging
– Clear assembly instructions when needed
We treat your gear with the same care we’d use for our own Alaskan wilderness adventures.
– Custom foam padding for maximum protection
– Weather-resistant packaging
– Clear assembly instructions when needed
We treat your gear with the same care we’d use for our own Alaskan wilderness adventures.
Do you sell replacement parts for your products?
Yes! Check our “Parts” section for replacement components and upgrade options for your watercraft. Can’t find what you need? Contact our support team at [email protected].
Ordering & Shipping
Where do you ship from and how long does delivery take?
All orders begin their journey from our flagship store in Anchorage, Alaska:
Standard Shipping ($12.95): 10-15 days via DHL/FedEx
Free Shipping (orders over $50): 15-25 days via EMS
Standard Shipping ($12.95): 10-15 days via DHL/FedEx
Free Shipping (orders over $50): 15-25 days via EMS
Pro Tip: Order during our off-season (October-February) for fastest delivery times!
Which countries do you ship to?
We proudly ship to over 60 countries worldwide! Some remote areas in Asia may have restrictions. During checkout, our system will confirm if we can deliver to your location.
Do I need to pay import duties?
Customers are responsible for any applicable import duties or taxes, which vary by country. We recommend checking with your local customs office for specific information.
Can you ship to PO boxes?
Unfortunately, we cannot deliver to PO boxes due to the size of many of our watercraft packages. Please provide a physical delivery address.
Payments & Accounts
What payment methods do you accept?
We accept:
– Visa
– MasterCard
– JCB
– PayPal
All transactions are securely processed.
– Visa
– MasterCard
– JCB
– PayPal
All transactions are securely processed.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information. We never store complete credit card details on our servers.
Can I change my order after payment?
Contact us immediately at [email protected] if you need to modify your order. We process orders quickly (within 1-2 business days), so early notification is key!
Returns & Warranty
What’s your return policy?
We offer a 15-day return policy from the date of receipt. Your gear must be unused and in original packaging. Contact our Anchorage team to initiate a return at [email protected].
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. In those cases, we’ll provide a prepaid return label.
What if my item arrives damaged?
Despite our careful packaging, if damage occurs, contact us immediately with photos at [email protected]. We’ll arrange for replacement or repair at no cost to you.
Contact Information
How can I contact Adventure Paddle Shop?
Our Alaskan-based team is here to help!
Email: [email protected]
Physical Address: 18318 Pioneer Dr, Anchorage, AK 99577, USA
We typically respond within 1 business day.
Email: [email protected]
Physical Address: 18318 Pioneer Dr, Anchorage, AK 99577, USA
We typically respond within 1 business day.
Your Adventure Awaits! Have more questions? Our passionate team of paddling enthusiasts is ready to help you prepare for your next water adventure. Contact us today!